A B.C. woman who refused to pay a heat pump installation bill, alleging the company damaged her window blinds, has been ordered to pay up.
In a , B.C. Civil Resolution Tribunal member Sarah Orr said Fehling’s Sheet Metal Ltd. supplied and installed a heat pump system in the woman's home.
Orr said the woman has not fully paid Fehling’s for this work, for which the company claimed $3,869 for its outstanding invoice.
The woman, however, said Fehling’s damaged her blinds when installing the heat pump system, so she is not required to pay the invoice.
She counterclaimed $2,265 for the cost of repairing the damaged blinds.
Fehling’s denied damaging the blinds, saying the woman's blinds were already damaged before it installed the heat pump.
It was on March 18, 2021 that Fehling’s quoted the woman $7,869.75 to supply and install a two-zone ductless heat pump system in her home, with 50 per cent due upon ordering and 50 per cent due when installation was complete.
“[The woman] agreed to the quote and payment terms,” Orr said, finding the woman paid $4,000 when she agreed to the quote.
The company invoiced the woman the balance of $3,869.75 that day with a due date of April 18, 2021.
However, the woman said Fehling’s damaged her bedroom blinds when installing the system, so she initially refused to pay the invoice.
Then, on June 10, 2021, the woman sent Fehling’s a cheque for $1,439 by registered mail.
“She says this was the invoice amount less the cost of replacing her damaged blinds,” Orr said. “Fehling’s did not accept delivery of the cheque” and the woman retrieved it from the post office.
“[The woman] has not paid Fehling’s for the invoice, and she does not allege any deficiencies with the heat pump system,” Orr said. “So, I find [the woman] must pay Fehling’s $3,869.75 for the invoice, subject to any setoff for her counterclaim.”
The tribunal ruled it did not need to determine if Fehling’s damaged the blinds as the company had offered to replace them.
“Fehling’s has not provided any evidence that the amount claimed is unreasonable, and so I find [the woman] is entitled to $2,265 to replace her bedroom blinds,” Orr said.
She ordered the woman to pay Fehling’s $1,604.75, the $3,869.75 invoice amount, less the $2,265 blinds replacement cost.
